At PHN Nutrition, customer satisfaction is important to us. We aim to ensure that every order reaches you safely and in good condition. This policy explains our guidelines for order cancellation, returns, replacements, and refunds.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

To request cancellation, please contact our customer support team as soon as possible with your order number and registered contact details.

Return Eligibility

Due to the nature of nutritional and consumable products, returns may be restricted for health, safety, and hygiene reasons.

A return or replacement may be considered in cases such as:

• Product received in damaged condition.
• Wrong product received.
• Product received with a manufacturing or packaging issue.
• Product received in a condition that makes it unsuitable for use.

The product should generally be unused, unopened, and in its original packaging unless the issue relates to damage or a product defect.

Damaged or Incorrect Product

If you receive a damaged, incorrect, or defective product, please contact us as soon as possible after delivery.

We may request photographs or videos of the product, packaging, shipping label, and other relevant details to verify the issue.

After verification, PHN Nutrition may provide a replacement, refund, or another appropriate resolution.

Non-Returnable Products

Opened, used, consumed, tampered, or altered nutritional products may not be eligible for return or replacement unless the issue is due to a verified manufacturing or delivery-related problem.

Products returned without prior approval may not be accepted.

Refunds

If a refund is approved, the amount will generally be processed through the original payment method, subject to the payment gateway and banking process.

The time required for the refund to reflect in your account may vary depending on your payment provider or bank.

Exchange / Replacement

Where applicable, PHN Nutrition may provide a replacement for an eligible damaged, incorrect, or defective product instead of a refund.

Replacement availability will depend on product stock.

Shipping Charges for Returns

Where the return or replacement is approved due to an error attributable to PHN Nutrition, we may arrange or reimburse applicable return shipping as per the specific case.

For other situations, return shipping may be the customer’s responsibility.

How to Request a Return or Cancellation

Please contact our customer support team with:

• Order number
• Customer name
• Registered phone number
• Reason for cancellation/return
• Photographs or videos, if applicable

Our team will review the request and provide further instructions.

Policy Changes

PHN Nutrition reserves the right to update this Returns and Cancellations Policy from time to time. Any changes will be published on this page.

Contact Us

PHN Nutrition
Near Bajaj Agency, Bye Pass Road, Palwal, Haryana – 121102, India
Phone: 9991909010
Email: info@phnnutrition.com